TERMS & CONDITIONS
1.1 The PC Geek will only perform and provide computer services, repairs, and upgrades as requested by the customer. The PC Geek will conduct honest, reasonable, and considerate services. The goal is to provide the highest quality of service and support, but specific results cannot be guaranteed.
1.2 Computer service/repairs are provided as a service. There may be circumstances under which your computer can not be repaired. It will have to be rebuilt or upgraded (examples: Age of PC, repair/replacement parts obsolete (memory chips, motherboards, etc.) with your consent.
1.3 The length of time required to service/repair your computer cannot be predicted.
1.4 You understand that in the process of working on your computer equipment, there is a potential for data loss. You agree that you have made the necessary backups of your data so that, in the event of such loss, the data can be restored. The PC Geek will not be responsible for data loss. (See para 4.4 below)
1.5 You authorise the technician(s) providing the service or repair to install anti-virus and any other necessary software on your computer, if needed, to perform required services. If no longer needed and with prior consent, all software will be deleted / uninstalled upon completion of the service.
2. BILLING TERMS
2.1 Computer services/repairs are billed as stated on the invoice provided or as previously agreed with you.
2.2 In the case that there is an unforeseen deviation, beyond the estimated amount, every effort will be made to contact you and inform you of the situation and receive authorisation to continue or stop.
2.3 In the case that you cannot be reached, work will stop until contact is established. Once reached, your decision to continue or stop will be honoured by The PC Geek.
3. PAYMENT TERMS
3.1 Full payment is due upon completion of services, upgrades, or repairs. By prior agreement, partial payment is accepted for web design work.
3.2 The PC Geek accepts cash, cheques, BACS and all credit cards.
4.1 Service(s) are provided in an effort to fix, upgrade, or otherwise repair the computer system(s) for which you request such service(s).
4.2 Your system will not be intentionally harmed. The primary goal is to fix your computer, not damage it. 4.3 In the case of data loss caused by already existing problems in your system such as viruses, bad configured software, or hardware problems/failures, you agree that The PC Geek will not be held responsible for any unforeseen data loss.
4.4 It is your responsibility to maintain a regular backup of your data. The PC Geek will not be responsible for data loss. (See para 1.4 and 4.2 above).
5.1 Customer satisfaction is our utmost importance.
5.2 All services will be conducted in a professional, reasonable and timely manner. Also, taking into consideration the circumstances and nature of the technical problems.
What information do we collect?
We collect your personal information only with your consent, provided voluntarily when you fill out our contact form. We only collect the minimum amount of personal information, which does not include any special categories of personal information about you (often known as ‘sensitive personal data’).
We need to collect information about you for contact and invoicing purposes, including your name, address, phone number and email address.
Why we need it:
To provide you with the advice, support or service you have asked us to provide, and to be able to invoice you and be paid in return for these services. We will not collect any personal data from you that we do not need.
What do we use your information for?
The personal information we collect from you may be used in one of the following ways:
- To process transactions.
All the personal information we collect from you will be processed by our staff in the United Kingdom. No third parties will have access to your information and it will not be sold, exchanged, transferred or given to any other company for any reason whatsoever. Please be aware, however, that your information may be stored on a protected cloud-based system, whose servers are located within the European Union.
Any data collected during client back-ups, re-installations or data transfer is destroyed within 30-60 days following completion of a job, unless otherwise instructed.
- To send periodic emails
The email address you provide may be used to send you information and updates pertaining to your support request. We will only use your email address for this purpose and not to send you marketing communications.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information.
How long we keep it
We will generally keep your personal data for a minimum of 6 years, after which time it will be archived if it is no longer required for the lawful purpose(s) for which it was obtained.
What if I want to change my contact preferences / have my personal details removed?
You may alter your communication preferences or withdraw your consent to The PC Geek storing your personal data by contacting us, either by email : firstname.lastname@example.org or by writing to us at: The PC Geek, Unit 1, Homelands Business Centre, Burrington EX37 9JB.